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I-Tech Solutions will help organizations improve their service levels, reduce costs and boost revenues as well as increase customer acquisition and enhance customer loyalty by providing the following services 24 hours a day 7 days a week. Rockwell’s Transcend and Contact Integration Manager makes it possible for us to integrate web-based services into our contact center.

 

Web Integrated Services

Web-Integrated Customer Relationship Management (CRM) enables us to provide features like:

Text chat

Co-browsing

URL push

Automated email response

Web call back and various other web services

We provide strategic customer analysis such as:

Trends

Early warning signals

Opportunity identification

Top line feedback

Tailor-made software solutions.

We provide both inbound and outbound voice call services depending on the requirements of the client - such as (IE users - just click on a topic heading for more details):

Outbound Call Services

Telesales and telemarketing

Monitor direct response

Build customer database

Cold calling

Product trend research

Introduce new product or service

Other activities and services, based on our client’s requirements

Inbound Call Services

Loyalty program management

Order processing

Complaint handling

Help desk service

Billing information

Off hour call handling

Reservations

Answer product and service inquiries

Information services

Response tracking

Other specific services as per our client’s requirements.

 

Software Supported

Rockwell Transcend - Transcend is a scaled- down version of Spectrum for small to midsize contact centers and offers the following features (IE users - just click on the topic heading for more details):

System Administration

Rapid Integration of Custom Applications

Full integration with Rockwell’s e-commerce solutions

Customizable Reports

Seamless integration of web-based solutions

Productivity features such as call blending, inbound screen pops, queue agent for chat, predictive dialing, automatic call distribution, web-callback, co-browsing, e-mail, etc.

Seamless interaction between the Customer Service Representatives and the international customers. 

Open architecture

 

 

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Copyright © 2001 I-Tech Solutions, Inc.
Last modified: July 19, 2001